Sr Program Manager, Retail Business Services

Shopping Mission is an essential part of the consumer experience and can fundamentally influence the way customers shop on Amazon as well as shape their perception of Amazon. As a Senior Program Manager - Purchase, you will - Think Big and own vision for building a Strategy that enables customers to complete their shopping journey. - Disambiguate the problem space and size the problem and opportunity for RBS - Be responsible for end-to-end business strategy, goal setting, program management, review and collaboration mechanisms. - Break down ambiguous problems into clear abstract use cases and solution workflows for Tech and Product teams. - Be responsible for end to end program management with multiple parallel tasks. - Establish accountability with partner teams and influence them without authority on a common goals. - Identify risks and develop strategies to mitigate them. - Be responsible for reporting and review mechanisms and communication to Leadership (Flash updates, WBR, QBR, Deep dives) To be successful in this role, you should be comfortable and confident liaising with remote global teams in business, design and technology at senior leadership levels. You will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). You will be data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships). Representing the voice of BASIC QUALIFICATIONS - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.