Sr. Program Manager, Translation Services Operations

Develop AI strategy and implementation specifically focused on translation operations performance, including: * Translation workflow optimization and automation * Operations standardization through anomaly detection * Increased focus on strategic decision-making at leadership level through predictive analytics * Regular reporting on AI implementation progress, translating technical concepts into business value for senior leadership * Develop frameworks to identify routine tasks that can be enhanced or automated through AI * Ensure AI solutions enhance human expertise, and are governed and maintained smoothly Technical Focus Areas: * AI applications for translation process and workflow optimization * AI-powered anomaly detection and alerting BASIC QUALIFICATIONS - 5+ years of program or project management experience - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent - 8+ years of Business strategy or Non-Tech Program Management experience - 8+ years of progressive technology implementation experience - Experience with AI/ML technologies PREFERRED QUALIFICATIONS - Master's degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent - Bachelor's degree in English, Communications, Linguistics, or a related field - Experience building complex software systems that have been successfully delivered to customers, or experience in machine learning, data mining, information retrieval, statistics or natural language processing - Experience in capacity planning, operations planning, business analysis or similar - Experien

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.