Sr. Program Manager, WW FBA

• Partner with in-country FBA, SCOT, Retail, and Operations teams to drive key FBA inventory metrics taking progressively deeper ownership of outcomes over time. • Build and maintain root-cause attribution frameworks that connect upstream inputs (forecasting gaps, inbound defects, seller restock adoption, FC constraints) to downstream metric outcomes, enabling clear and consistent diagnosis across teams. • Lead weekly, monthly, and quarterly review mechanisms for your metric areas, representing FBA in country XBR forums and ensuring that system-driven insights are correctly communicated and acted upon. • Design and run structured experiments with sellers - adoption levers, communication treatments, and incentive mechanisms, etc. and use findings to build an evidence-based product and program roadmap. • Work with Product, science, and BI teams to translate operational insights and experiment results into scalable product improvements; identify IES-specific requirements and ensure they are reflected in WW roadmaps. • Identify opportunities to apply AI and automation to improve how metrics are tracked, root causes are diagnosed, and corrective actions are triggered. • Coordinate peak readiness (Prime Day, BFCM) by identifying inventory risks early, stress-testing operational workflows, and working with partner teams on mitigation plans. • Serve as the connective tissue between WW FBA and in-country stakeholders — validating hypotheses, surfacing local edge cases, supporting system rollouts, consolidating country-specific inputs for OP1/OP2, and ensuring smooth knowledge transfer in both directions Basic Qualifications • Bachelor's degree • 8+ years experience in program management, supply chain analytics, business operations, or a closely related field • Demonstrated experience owning business metrics end-to-end — defining measurement fra BASIC QUALIFICATIONS - Bachelor's degree PREFERRED QUALIFICATIONS - Speak, write, and read fluently in English

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.