Sr. Research Operations, GREF, Customer Insights

- Own end-to-end participant recruitment and logistics support for APAC and EMEA-based research projects - Conduct detailed Level of Effort (LoE) assessments to evaluate recruitment complexity, timeline requirements for incoming APAC and EMEA-based project requests - Ensure consistent, professional participant communication that represents both GREF and Customer Insights with one unified voice - Maintain compliance with global and regional privacy guidelines, PII regulations, and data retention policies across all recruitment activities - Own and manage our User Research Panel, serving as the primary point of contact for rapid usability studies and stakeholder self-serve operations - Collaborate with researchers to optimize recruitment timelines and reduce lea BASIC QUALIFICATIONS - Bachelor's degree in Psychology, Sociology, Anthropology, Human Computer Interaction, or a related field - 5+ years of recruiting or research work at a market insights firm, executive search firm, or global in-house executive search team experience - Demonstrated experience managing complex, multi-regional recruitment efforts across different time zones and cultural contexts - Strong understanding of privacy regulations, data protection requirements, and legal compliance considerations for research operations - Experience with research panel management and participant database systems - Proven vendor management skills with ability to negotiate contracts and manage external partnerships - E PREFERRED QUALIFICATIONS - Experience working with teams across APAC region - Experience handling multiple projects in parallel - Background in building or scaling research panels or online communities - Familiarity with research tools such as Dscout, UserTesting, or similar platforms - Experience developing self-serve processes or toolkits that democratize research capabilities - Experience in fast-paced, high-growth environments requiring rapid iteration and process optimization

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.