Sr. UX Designer, Amazon Customer Service

- Contribute to customer service product direction as part of a cross-functional team that includes AI scientists, developers, UX researchers, and product managers. - Work together to translate complex AI and automation concepts into intuitive, easy-to-use experiences that empower customers to resolve their issues quickly and efficiently. - Drive innovation by leveraging your deep experience in UX design best practices through every step of the product development process, from observing customers to understand their needs, to meticulously crafting highly polished, intuitive interfaces. - Confidently engage with executives and stakeholders when presenting the team's work and discussing their feedback. - Contribute to a healthy, creative, problem-solving culture while helping those around you raise the bar for our customers. BASIC QUALIFICATIONS - 8+ years of design experience - Have an available online portfolio - Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax PREFERRED QUALIFICATIONS - Experience applying scrum to visual or UX design processes - Experience with UX design of complex workflows

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.