Supply Chain Manager , Relay Operation Centre

ROC Overview Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its cust BASIC QUALIFICATIONS - 2+ years of program or project management experience - 1+ years of supply chain experience - Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience troubleshooting and debugging technical systems - Experience in a 24x7 operational services or support environment - Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems - Bachelor’s degree in Engineering/related discipline with 2-4 years of work experience PREFERRED QUALIFICATIONS - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document - Master's degree or above in relevant field of operations - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Logistics/transportation background and lean/six sigma training is a plus

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.