Support Engineer, D&S Enterprise Support

Your key responsibilities: - You will be working with external partners to understand how Alexa skills are built and seeking solutions to a variety of technical issues in the process of publishing a skill. - You will offer partnership to your enterprise support colleagues and partner with other teams as a subject matter expert in technical contact topics. - You will drive projects that improve technical support-related services, plus creating other support materials for developers. - Reviewing and maintaining technical documentation. BASIC QUALIFICATIONS - 3+ years of network and operating system support experience - 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience - 3+ years of database administration experience - 3+ years of software development with object oriented language experience - 3+ years of continuous integration and continuous delivery (CI/CD) experience - 3+ years of information security and compliance experience - Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience PREFERRED QUALIFICATIONS - Speak, write, and read fluently in Japanese

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.