Support Engineer I, Alexa 3PEO

Investigate customer-reported defects across Alexa+ 3P Add-ons and skills using debugging tools and service logs. Perform log analysis to identify root causes of technical issues including routing failures, session crashes, and API errors. Triage incoming tickets from the monitoring pipeline, classifying issues by severity and type. Execute debugging playbooks to resolve known issue patterns without external escalation. Validate outputs from AI-powered monitoring tools and flag inaccuracies for review by senior engineers. Document investigation findings and contribute to building reusable debugging playbooks. Support CPDR reduction initiatives by investigating and categorizing defects across 3P experiences. Collaborate with Quality Pod members to communicate technical findings and track issue resolution. Assist in onboarding new monitoring runbooks for AI-powered root cause analysis tools. Identify and escalate complex issues that require deeper code-level investigation to senior Support Engineers. BASIC QUALIFICATIONS - 1+ years of software development, or 1+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience scripting in modern program languages PREFERRED QUALIFICATIONS - Experience with prompt engineering for large language models (LLMs) or generative AI applications

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.