Support Engineer III, AMC, Measurements & Data Science

In this role, you will independently resolve customer issues and blockers by providing knowledgeable and responsive technical support on AMC. Our customers are large enterprises, direct and agencies.You would often interact with customers’ Data Analysts and other Data focused stakeholders. You would use advanced SQL skills to build confidence and solutions. You will have ownership for issue investigation, identifying root cause and software defects, conceive and provide workarounds if acceptable to customers for continuity. You will gather sufficient information that helps reproduce issues and contribute to building software fixes. This is a complex, and fast-paced environment as you will own the most critical part of the customer experience and delivering on our customers’ most basic need. While we obsess over issue resolution, in this role you will also develop tools to scale our support & service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an issue in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon to be the level at which we need to operate. BASIC QUALIFICATIONS - 1+ years of software development, or 1+ years of technical support experience - Experience troubleshooting and debugging technical systems PREFERRED QUALIFICATIONS - Bachelor's degree in computer science or equivalent

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.