Support Engineer III, Music Client Quality

-Play a lead role in on-boarding the technical and operational tasks from Engineering team to Support team. -Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services. -Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies. -Software deployment support in staging and production environments. -Develop tools to aid operations and maintenance. -System and Support status reporting. -Ownership of two or more Digital products or components. -Customer notification and workflow coordination and follow-up to maintain service level agreements. BASIC QUALIFICATIONS - 2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages PREFERRED QUALIFICATIONS - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.