Team Lead - Sort Center - Contractual Role, ATS - Linehaul Surface Ops

Vendor development and performance management - Daily network performance monitoring, deep dive on exceptions and planning corrective actions - Manage transport operations within the assigned city/territory with the support of Associates and Relay operations center - Building processes and mechanisms for sustaining high bar on performance - Take measure to reduce the breakdowns and delays into the network - Proactively identify and lead process improvement initiatives - Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas - Streamline logistics in the operation through the implementation of standard work and team leadership -POD validation and uploads BASIC QUALIFICATIONS - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS - Knowledge of city topography and road network

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.