Team Lead Surface Operations, Team Lead Surface Operations

- Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network. - Responsible for Hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team , to meet the operational requirements, and continuously meeting the high bar on quality and productivity. - Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. - Analysis of the data reports to identify performance bottlenecks and improve the performance. - Implement the formal process control and process improvement mechanisms such as Kaizen BASIC QUALIFICATIONS - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel PREFERRED QUALIFICATIONS - 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.