Technical Customer Solutions Manager, India CSM Team

You will be a trusted advisor to the customer. You will leverage your complex program management, technical, organizational, and transformation expertise to understand customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through their migration and modernization journey to AWS at scale. You will take end-to-end ownership of multiple migration, modernization and GenAI projects within a single enterprise or across several enterprises, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (Business development, solutions architecture, support, product, professional services, and partners). The Customer Solution Manager role is responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units. Engaging from the inception stage onwards, you will have a deep understanding of your customer's business vision, culture, and proc BASIC QUALIFICATIONS - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - Bachelor's degree in Science, Technology, Engineering, Math, or a related field - Experience in customer-facing roles - Experience implementing cloud services including migrations and modernization projects or equivalent PREFERRED QUALIFICATIONS - AWS or other cloud certification - Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle - Experience coordinating between project teams and customers to meet unique customer requirements

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.