Technical Program Manager, World Wide Returns & Recommerce

No other single team in Amazon provide exposure to end to end life cycle of e-commerce: Welcome to World Wide Returns, and Re-commerce (WWR&R). We redefines e-commerce and start where the typical e-commerce supply chain stops. We innovate to support net-zero carbon, Amazon climate pledge and works backwards from there. In most cases, our work starts even before customer purchases: in providing information about return policies on detail page/search & during check-out. and developing products to support end to end post purchase support needs. We support all post purchase customer needs starting from product usage troubleshooting support to return experience, transportation, reverse-fulfillment, reverse supply chain and reselling. We provide returns as a service to for WW Amazon business across all channels (Retail, FBA, Merchant Fulfillment) and subsidiaries (Zappos, Woot), Customer Service applications and Amazon physical stores. Amazon Returns policies & experience are foundational to Amazon’s e-Commerce and one of the primary reasons why customers love shopping on BASIC QUALIFICATIONS - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience building and evaluating system-level technical design PREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.