Technical Training Manager-Operations, AWS Infra Operations

- Lead a team of technical trainers - Manage the training programs for Data Center Engineering Operations (DCEO), Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning, and Logistics - Implement standardized training processes that adapt to audience needs - Create and track performance metrics for training effectiveness - Establish communication channels between Full Time Training Team (FTT) and stakeholders - Drive innovation through AI technology and agile methodologies - Support the design comprehensive learning materials including exercises, tutorials, and assessments - Measure and report training program impact - This job will be expected to travel approximately 25% of the time BASIC QUALIFICATIONS - 1+ years of Microsoft Office products and applications experience - 2+ years of direct people management, including performance management and employee development experience - 4+ years of training, technical instruction, or maintenance leadership capacity experience - 4+ years of conducting predictive and preventative maintenance procedures experience - 4+ years of repairing material handling equipment (MHE), automated conveyor systems, or related mechanical/controls equipment experience - 4+ years of demonstrating safety standards experience - Bachelor's degree or equivalent, or 2+ years of Amazon RME (BB/3P) Full Time Exempt experience - Work a flexible schedule/shift/work area, includi PREFERRED QUALIFICATIONS - Experience managing training programs or teams across multiple sites or regions - Experience with Learning Management Systems (LMS) administration and reporting - Experience with technical writing, curriculum development, or instructional design - Experience in project management - Experience with data analysis and using metrics to drive program improvements - Project Management Professional (PMP) certification, or experience in project management - Experience with instructional design, curric

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.