Telecom Operations Engineer, Amazon Connect, Amazon Connect

As part of the AWS Applied AI Solutions organization, our vision is to provide business applications leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' success through delivery of intuitive and differentiated technology solutions which solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect Customer is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect Customer has become an AI leader, transforming how organizations of all types interact with their customers. The Amazon Connect C BASIC QUALIFICATIONS - Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience - Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration - Experience working with Linux - Experience in systems engineering - Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent - 4+ years of solving problems with technology in the Telecommunications industry experience PREFERRED QUALIFICATIONS - Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security - Experience working in 24/7 production environment - Experience with service-oriented architecture and web services - Experience solving problems with technology in the Telecommunications industry - Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.