Training Specialist II, Account Health Support

Training Strategy & Program Ownership • Own and drive the training strategy for assigned programs or business lines, defining learning roadmaps aligned with organizational goals and operational priorities • Design and implement scalable training frameworks that can be replicated across sites, teams, and geographies • Identify emerging skill gaps through proactive analysis of business trends, performance data, and stakeholder input; develop strategic interventions without waiting for escalation • Lead the design and rollout of organization-wide communication excellence programs (business writing, verbal fluency, presentation skills, stakeholder communication) Advanced Training Delivery & Communication Coaching • Facilitate high-complexity training sessions includ BASIC QUALIFICATIONS - Bachelor's degree or equivalent, or 2+ years of learning design, learning science, instructional design, educational psychology, or similar field experience - Experience with Learning & Development and course facilitation or an equivalent professional qualification, or experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring - Experience designing and delivering training programs at scale across multiple teams or sites - Experience mentoring or leading other trainers (formally or informally) - Experience with Learning Management Systems (LMS) strategy, governance, and reporting PREFERRED QUALIFICATIONS - Master's degree in Organizational Development, Communication, Instructional Design, or a related field - Experience as a Communication or Soft Skills Trainer with program-level ownership in a contact center, BPO, or customer service environment - Professional certification in Learning & Development (e.g., CPTM, ATD-CPTD, CIPD, or equivalent) - Experience with e-learning authoring tools (Articulate Storyline, Adobe Captivate, or similar) at an advanced level - Experience in designing and delive

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.