Training Specialist, Last Mile - Training Team

Job Responsibilities: 1- Own business goals and intervene by identifying knowledge gaps to be filled. 2- Proactively recommend ways and support the mapped AMZL and EDSP stations towards meeting business goals. 3- Proactively track mapped stations performance and pre-announce training interventions. 4- Supervise structured learning metrices and also oversee their results for the assigned territory and region. 5- Managing live performance metrices end to end for the assigned territory. 6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 7- Maintaining data and analysis through reports on excel (as per business requirement) 8- Ensure completion of new hire training program, coaching & other performance improvement programs on time. 9- Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 10- Identifying learning coaches & certifying them. 11- Lead the individual improvement projects to enhance the business performance. 12- Drive Quality & Learning metrics 13- Conducting chime sessions & Class room sessions to the stake holders BASIC QUALIFICATIONS - Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) - Experience with written and verbal communication and presentation PREFERRED QUALIFICATIONS - Speak, write, and read fluently in English - Experience using using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.