Training Specialist, Relay Operation Centre

• Schedule training sessions for the India region, as well as remote instructor led trainings. This includes arranging logistics in onsite training venues, coordinating instructors and managing classes in our learning management systems. • Liaise with attendees to accept their training requests, confirm bookings and manage cancellations/changes. • Provide our management with information as required (e.g. forecasts, scheduling, instructor workload, course evaluation summaries, etc.). • Liaise with global operations team to learn of updates to process and implement process changes, including attendee facing and internal changes. • Setup "Train the Trainer" program to train Training Ambassadors and setup their R&R to ensure smooth training delivery, maintaining daily trainer reports, RAG status of NH during classroom training • Partner with training facilitators and others to manage all operations and logistics requests regarding training courses. • Production- Co facilitation BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Bachelor's degree or equivalent, or experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of training domain experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and basic SQL PREFERRED QUALIFICATIONS - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks - Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quic

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.