Transportation Specialist, Quick Commerce, AmazonNowCO, RoW APEX

Responsibilities include, but are not limited to: • Monitor in-store fulfillment operations (order acceptance, picking, packing, staging) and last-mile delivery (DP assignment, transit, delivery) in real time • Identify and resolve operational exceptions — delayed orders, capacity gaps, quality drops, connectivity issues, and delivery failures • Track key performance metrics (On-Time Performance, Delivery Success Rate, Pick Efficiency) and escalate deviations • Coordinate with field teams, logistics partners, and cross-functional stakeholders to resolve issues within SLA • Manage Delivery Partner capacity — monitor acceptance rates, release additional slots, and escalate shortfalls BASIC QUALIFICATIONS - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics - Experience with Excel - Experience with SQL - • Bachelor's degree in any discipline - • 0–2 years of experience in operations, logistics, supply chain, or customer service - • Strong analytical skills with the ability to read and act on real-time data - • Excellent written and verbal communication skills - • Willingness to work rotational shifts including weekends and holidays PREFERRED QUALIFICATIONS - • Experience in e-commerce, quick commerce, or last-mile logistics - • Familiarity with fulfillment center or MFCs operations - • Exposure to real-time monitoring tools or Control tower environments - • Proficiency in Microsoft Excel and data visualization tools

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.