Workflow Analyst I, CXQO

• Generate forecast, plan capacity for multiple network sites, successfully manage short term staffing of the sites (4 to 6 weeks), work closely with long-term planning, program, Ops and multiple stakeholders and come up with right input and exception mechanisms on factors affecting forecast • Create and accurately maintain CXQO associate shift schedules ensuring that shifts are optimally planned to meet the short term forecast requirements and SLs (Service Levels) • Build short/long term operational plans for network sites to optimize variable costs associated with staffing • Creates intra-day, daily, weekly plan for business to meet the forecasted numbers and required productivity • Setup feedback mechanism to share overall capacity planning processes improvements and drive better planning accuracy for future • Performs dive deep on daily, weekly, and monthly site/network performance to provide feedback to Operations and other program management stakeholders to help sites meet its efficiency goals • Monitor actual staffing levels against plan and take corrective acti BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. - Experience demonstrating problem solving and root cause analysis - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL - Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams PREFERRED QUALIFICATIONS - Experience with strong project management skills and the ability to thrive in a fast-paced environment - Experience running an effective operational excellence program - 5+ years of engineering team management in a fast-paced operations environment experience - Experience in inter-team working skills to develop partnership with partner, tech team and operating at leadership levels

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.