Lending Operations - AM - Merchant Lending

About Us:  Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.   About the Role: We are looking for a proactive and detail-oriented professional to manage day-to-day lending operations, coordinate with internal stakeholders, and ensure smooth and timely loan processing. The ideal candidate should have a good understanding of the lending lifecycle, strong problem-solving skills, and the ability to manage multiple operational tasks efficiently. Key Responsibilities : -Lending Operations: Manage day-to-day lending activities and ensure smooth and timely processing of loan applications in coordination with Product, Technology, Business, and Sales teams. -Daily Operations Management: Monitor daily operational activities, track pending cases and issues, resolve bottlenecks, and ensure a seamless customer experience. -Stakeholder Coordination: Collaborate with internal teams and relevant lending partners to ensure seamless execution of lending processes. -MIS & Reporting: Maintain daily operational trackers, prepare issue-resolution reports, monitor key performance metrics, and provide regular updates to stakeholders. -Issue Resolution: Identify operational challenges, investigate root causes, and coordinate with relevant teams to ensure timely resolution. -Process Improvement: Identify opportunities to improve operational efficiency, streamline workflows, and enhance the overall lending process. -Compliance: Ensure adherence to internal policies, standard operating procedures, and applicable lending guidelines and regulatory requirements. Required Skills & Qualifications : - 2–4 years of experience in lending operations, fintech, banking, or NBFC operations. - Good understanding of t