Partner Success Manager

Role Overview The Partner Success Manager / Senior Account Manager will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage and measurable ROI. The role is central to driving partner satisfaction, retention and revenue growth while acting as a trusted growth advisor to restaurant partners. 1. Partner Onboarding & Adoption • Own end-to-end post-sales onboarding of the product suite for assigned restaurant partners, including Digital Menu, CRM tools, reservations and QR-based ordering. • Coordinate product setup, POS integration, QR deployment and account configuration, including menus, floor plans, shifts and outlet details. • Conduct structured product walkthroughs, demos and staff training to ensure smooth go-live within defined timelines. 2. Partner Success & Relationship Management • Act as the primary point of contact for restaurant partners in the city. • Build strong, long-term relationships with owners, decision-makers and outlet managers. • Regularly engage partners through check-ins, reviews and on-ground visits. 3. Driving ROI & Business Growth • Help restaurant partners translate product feature usage into measurable business outcomes. • Drive higher AOV/table value through upsell and cross-sell opportunities. • Improve repeat visits using CRM and targeted campaigns. • Enable better table utilization and demand shaping. • Reduce operational friction through QR-led ordering and billing. • Track and communicate ROI metrics such as adoption depth, repeat-rate uplift, campaign performance and menu-led revenue impact. 4. Performance Monitoring & Reviews • Conduct monthly and quarterly business reviews (MBRs/QBRs) with partners. • Analyze partner performance data and recommend actionable improvements. • Identify early warning signs of churn and proactively resolve issues. 5. Expansion & Feature Adoption Support • Identify opportunities to increase depth of usage across available product features. • Train restaura