CiscoVerified
Sr. Escalation Engineer
- Salary
- 41 LPA
- Location
- Bangalore, India
- Level
- Senior
- Experience
- Senior · 10+ years
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About the company & role
Bachelor's degree and 10 years related experience, or Master's and 8 years; experience in major incident management, technical support, or customer escalation; leading P1/P2 incidents; proficiency with Jira and Salesforce; ability to document root cause and corrective actions.