Customer Success Manager - APAC

About Flagright: Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime. We operate as a lean, high-performance team with high individual ownership and direct access to leadership. Role overview: Our Customer Success team is at the core of Flagright’s innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward. We are hiring a Customer Success Manager who will play a critical role in driving the success of our platform. You will work closely with customers and internal teams to gather insights, identify gaps, and translate real-world needs into product improvements. From analyzing data and shaping requirements to supporting releases and ensuring product quality, your work will directly impact functionality, user experience, and operational efficiency. This is a high-ownership role in a fast-moving environment. You’ll be expected to operate independently, manage multiple priorities, and proactively drive outcomes with minimal supervision. People who thrive at Flagright: Have been knocked down before and gotten back up Are resourceful — figure it out with whatever tools exist Have strong opinions, defend them, and drop them when proven wrong Would rather own targets than a task list Run toward ambiguity, not away from it Want to work with no-BS people People who struggle here: Confuse ambitious goals with unreasonable ones Want 9-to-6 and a predictable week Need priorities to hold still for a quarter Take blunt feedback or lost deals personally Say — or think — “that’s not my job” Key responsibilities: Customer Account Ownership: Serve as the primary owner for