Financial Product Specialist II (Mid-Market)

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: As a Financial Product Specialist II (Mid-Market), you’ll guide customers through onboarding and early adoption of Motive’s financial products, Motive Card. You’ll own an assigned portfolio, coordinate implementation from post-sales handoff through launch, and help customers activate cards, configure spend controls and build consistent usage. You’ll partner with customers and internal teams to resolve routine implementation questions, keep adoption milestones moving, and share feedback that can improve our products and processes. This role is suited to an organized, customer-focused, collaborative specialist who communicates clearly and is curious about financial workflows and spend management. You’ll coordinate with the right partners and route high-impact issues to the appropriate escalation owner. As you build product and customer expertise, you can take on more complex implementations and contribute to pilots and process improvements. What You’ll Do: Own assigned Mid-Market customer implementations from post-sales handoff through launch, aligning customer stakeholders, onboarding plans, and milestones. Guide customers through card setup, activation, and spend adoption, coo