Manager, customer success

About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is hiring an experienced manager for one of our North American Customer Success teams! The team empowers our customers to measure, report and scale with our sustainability platform at the core. Our North American CS team has grown and we are looking for a leader who cares deeply about developing, coaching, and building a team of early career and experienced CSMs. You and your team will help refine and scale the customer success function as we gear up for this next year+ of growth. In this role, one of your primary areas of focus will be designing and building our “scaled” approach to Customer Success.You will shape the strategy, playbooks, systems, and tools that enable our teams to deliver strong customer outcomes efficiently and consistently. This includes developing 1:many engagement programs, improving lifecycle experiences, devising AI first strategies, and partnering with other CS leaders to adapt successful approaches across teams and geographies. You will also serve as a senior advocate for your team and customers across Watershed. You will work closely with Product, Sales, Sustainability Advisory, Support, and other cross-functional teams to help customers achieve their sustainability goals and translate customer needs into actionable improvements to our products and services As a